Refund Policy

MailBooth facilitates shipping bookings and label purchases on your behalf. Refund eligibility depends on whether a label has been purchased, whether the shipment has been handed to a carrier, and the carrier's own policies.

If you cancel before a shipping label is generated and no carrier service has started, you may be eligible for a full refund of platform and shipping charges paid through MailBooth, minus any non-refundable processing fees charged by payment providers.

Once a label is issued, cancellation and refund requests are subject to carrier rules. Many labels cannot be voided after creation. Contact support promptly if you need to cancel — we will assist where carrier policy allows.

If payment was captured but label generation failed due to a MailBooth or integration error, we will work to issue a label or process a refund for the affected booking.

Lost, damaged, or delayed parcels must be addressed with the carrier according to their claims process. MailBooth can help provide booking and tracking details but does not control carrier claim outcomes.

Email Support@themailbooth.com with your account email, booking reference or Stripe session ID, and reason for the request. We aim to respond within 2 business days.